Both the toll-free number and the main office number are printed on mailings, TOLL-FREE NUMBER ONLY LISTED ON WEBSITE AND E-BROCHURE – any incoming line may be for either A3 or Social Shelf. (potential clients are not aware of the affiliation of Social Shelf to Multi Mobile Media).
- i. All Social Shelf calls are to be directed to the Sales department (Rob and Rachel) – to keep the message consistent only Sales should be supplying information to any outside inquiry.
- a. If neither of them is available – Transfer to one of their voicemails
- 2. If more detailed information is requested Sales to coordinate additional support for potential client follow-up call.